Personalized items
Custom-made products cannot be returned or exchanged because you changed your mind, no longer want the item, or selected the wrong image or option. This does not limit rights that cannot legally be excluded.
Cancellation window
You may request cancellation within 2 hours after payment, provided production has not started. Once production begins, the order cannot be canceled or changed.
Problems we will resolve
- You receive the wrong product.
- The item arrives with clear shipping damage.
- The item has a serious manufacturing defect.
- The finished item clearly differs from the confirmed design or size.
- The carrier confirms that the parcel is lost.
Contact us within 7 days after delivery. Include the order number and clear photos of the item, packaging, and shipping label. After review, we will provide a replacement, remake, or refund as appropriate.
What is not a defect
- Small color differences between a screen and printed fabric.
- Minor placement differences within normal production tolerances.
- Blur, artifacts, or low resolution already present in the uploaded image.
- An item that matches the preview and options confirmed at checkout.
- Delivery failure caused by an incorrect or incomplete customer address.
Do not send an item back unless support provides return instructions.
Refund destination
Approved refunds are returned to the original payment method. The time required for funds to appear depends on PayPal, the card issuer, and the buyer's bank.