Customer support
We reply Monday through Friday, 9:00 AM to 6:00 PM China Standard Time. Most messages receive a response within 1-2 business days.
Support email is not configured yet.
The store owner must set NEXT_PUBLIC_SUPPORT_EMAIL before live payments are accepted.
What to include
Include your order number, checkout email, and a clear description of the issue. For a damaged or incorrect item, attach photos of the item, packaging, and shipping label.
Do not post your home address, phone number, card details, or payment credentials in a public Telegram channel.